Enterprise IT Support and Security Solutions for all size Organizations

Extremely Knowledgeable

At Cambridge Village we have found Solutions-its and all of their staff to be extremely knowledgeable in the Information Technology field. Their pricing was the best in comparison to other vendors for the services we were requesting. They built our services around our needs, not on what they wanted to sell. They are very customer service driven and they are extremely responsive to request for additional services or when problems arise. Everyone in the office and the technicians in the field are very professional, friendly and provide immediate follow-up on services performed. I would highly recommend them to anyone needing information technology services and demanding superior customer service.

Lightning Strike

Late in the afternoon, on July 9th we experienced a lighting strike, damaging our computer network, and phone systems at our Charlotte office. Shortly afterwards, I received a call from Paddy, informing me that our system was off line, and that he was on his way to make repairs. I was leaving for an out of town site survey, but by midday following day, our main server was back on line, and Solutions Its.net were performing extensive evaluation of our complete phone and IT system and determining a protocol to repair the damage. By the close of business that day, most of the damaged workstations were working, as they fashioned temporary repairs until replacements could be installed. We lost no data, and clients experienced little of no lapse in service.

Lighting damage is notorious for manifesting itself months after the strike. Solutions ITS set-up monitoring to determine if our equipment was functioning properly, and worked with us to decide which equipment made the sense to replace, and which equipment to repair. In all, we incurred over twenty-thousand dollars in damage due to the lighting strike.

Solutions ITS worked closely with Events/com to determine the extent of the damage, and develop a timeline to make the necessary repairs to our network and install new desktops and phone system. They also helped us document damages incurred from the strike, and repairs performed for our insurance company.

This was a devastating experience for our company. We are glad that we had Solutions ITS to help us through this process